The UK government doesn’t match up well against the EU’s measure of e-government progress, according to its latest benchmarking survey.
The research, published by the European Commission DG Communications Networks, Content and Technology, examined 28 EU countries and their neighbours.
Their progress was categorised as good, fair, moderate or insufficient and the UK failed to score any “good” ratings.
The country fell towards the bottom of the table, with only four countries scoring lower – although it did manage to fall under the “fair category” for user centricity, 13 countries scored “good” in this area.
The UK was also rated “fair” for cross-border mobility and only three countries hit “good” – Malta, Finland and Estonia.
However, when it came to transparency, overall ratings dropped: Malta alone was rated as “good,” 15 countries were classified “fair,” while the UK was only “moderate.”
The “moderate” rating was also received for “key enablers,” placing it behind 16 countries that scored “good” or “fair.”
“The diversity and ingenuity of Europe can be a great asset. It offers multiple sources of innovation and collective resilience,” claims the report.
However, it adds that the overall progress of Europe is a “mixed picture” and “firm action” is needed to prevent fragmentation of services.
“Even if every European were to have access to the Internet and possess the skills to use it, a significant group of non-believers (38%) refuses to use the online channel for public services,” claims the report.
It says that more effort is needed to increase the uptake of digital public services and an improvement in the user-centricity of services could help fill that gap.