The new solution is currently being rolled out across the organisation in a bid to drive value for money and significantly boost customer care, as well as making it easier for staff to do their jobs.
The housing organisation consists of seven companies run by a voluntary board of tenants, council representatives and independent experts.
It manages over 35,000 homes and employs more than 1400 staff, covering a large areas in the North of England.
This large, multi-company structure means Together Housing Group came to the decision that a single mobile solution that could harmonise policies and procedures across the group would be best.
The Group uses an Aaeron Housing Management System and so it required a mobile solution that would integrate with this.
1st Touch offered close integration with this back office system, as well as numerous nearby sites where its technology could be observed in action and so Together Housing opted for this company.
The responsive repairs department, consisting of over 200 operatives, was the first department to go live with the mobile solution and it is now being rolled out across the asset team, incomes team and the voids management and planning team – a total of 500 operatives is expected to use the system in the future.
“By introducing the technology across the business, we will drive value for money and derive some major benefits,” claimed Together Housing Group systems co-ordinator Shane Hollingdrake.
“For example, our responsive repairs operation, trades operatives don’t have to return to base for job sheets or information as all the details can be sent to their devices each morning. This saves time and travel costs.
“Operatives can also fit in more jobs per day, which means we are even more efficient. In fact the whole process is also much more transparent as we know when operatives are on their way or have finished a job,” Hollingdrake added.