St Michael’s Hospice Turns To Technology For Better Patient Care

Jul 07, 2015

St Michael’s Hospice, which provides specialist palliative care to people in the Hastings and Rother area, has taken steps to enhance the standard of care with a new clinical management solution.

The Hospice will be using Crosscare from health IT solutions provider Advanced Health and Care, which is a solution specifically designed for hospices.

By implementing Crosscare, which will go live in March 2016, St Michael’s hopes to achieve major efficiencies by increasing the time hospice workers can spend with patient by up to 20% because the solution automates manual processes.

“We are modernising our services and sought a solution that would reduce inefficient administration. We considered several systems but many lacked the necessary functionality and user-friendliness that we required,” claimed the Hospice’s head of clinical service Elaine McDonough.

“In contrast, Crosscare has been specifically developed for the hospice environment and met our specialised needs. The system’s flexibility, ease of use and integrated mobile technology will provide a safer and more effective means of documenting an individual’s care,” she added.

Crosscare aims to streamline the management of a patient’s initial referral and multiple, concurrent episodes of care from beginning to end, eliminating time-consuming administrative processes.

It is capable of holding full patient records electronically and tailoring statistical graphs to automatically calculate risk scores and effective monitor progress to aid decision making.

Spending Time With Patients At Home

The mobile functionality is set to enable doctors, nurses and healthcare assistants at St Michael’s to spend more time with patients in their own homes.

Those authorised can securely access patient information and care schedules using tablet devices electronically at the point of care and updates are imported into the centrally deployed system, relieving the burden of time-consuming administration.

“Introducing leading mobile technology will allow our staff to remain out in the community for longer,” claimed McDonough.

“We estimate the solution will save them between one and two hours a day as they can update patient notes and records immediately instead of having to return to the office,” she added.


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