Post Office Signs New Managed IT Services Contract

Dec 11, 2014

The Post Office (PO) has signed a contract for a new IT managed services contract that it hopes will support its modernisation agenda and growth strategy.

IT infrastructure services provider Computacenter will be delivering the deal for the End User Computer Tower that will serve 11,500 branches and 4000 head office users.

The firm claims it will enable the PO to enrich the customer experience by improving the delivery of existing services and accelerating the introduction of new products.

“The end user computing contract with Computacenter will help us to modernise our IT systems and make our business more responsive and customer-focused,” claimed PO CIO Lesley Sewell.

“Our aim is to build an IT ecosystem of best-of-breed partners. Computacenter will bring greater efficiency and agility to end user computing at the PO, which will empower our staff and help digitise our business.

“The transformation also involves deploying a new workplace platform, including Microsoft Office 365 which will improve collaboration for the Customer Support Centre head office users and introducing managed print services to help reduce costs and complexity,” Sewell added.

Large Task Ahead

Computacenter will be equipping the PO head office with new workplace desktops, laptops, tablets and peripherals as part of the contract.

It will also deliver support services based on a utility cost model, something which is claims will be essential in transforming the organisation’s business.

The IT is responsible for procuring, building, configuring and installing more than 30,000 devices and disposing of legacy equipment through its subsidiary RDC as part of an 18-month refresh.

Computacenter’s Global Service Centre, as well as extensive UK engineering resource and coverage, will support the scheme.

A core workplace platform is intended to support the PO’s separation from the Royal Mail Group and will be hosted in the firm’s Tier IV certified Romford datacentre on a private cloud infrastructure with 24/7 monitoring by the Operation Command Centre.

The four-year contract will see the service due to go live in early 2015.

The Post Office has recently been criticised for the failure of a previous IT system within its smaller branches.


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