Inmarsat Goes Outsourced

Mar 19, 2014

This story first appeared on Professional Outsourcing.

Satellite communications specialist Inmarsat has selected Outbox for customer relationship management for its new wholesale project. Outbox says it specialises in Customer Experience IT (CXIT), which will be a relief to people worrying that the technology industry didn’t have enough acronyms to keep it going.

The project essentially started in 2013, at the end of which Inmarsat launched the first of three Inmarsat-5 satellites. It is on schedule to achieve full global coverage by the end of 2014.

The three satellites will form the Global Xpress® constellation, a new network of satellites offering seamless global Ka-band coverage of up to 50Mbps to mobile or fixed terminals. In its announcement the company said they were more reliable than other satellites; Professional Outsourcing Magazine frankly doesn’t know enough about satellites to comment.

Inevitably, global coverage means the need for complete reliability and this is why Inmarsat decided it needed to supplement its customer relations operation with outside help. The timing meant that it was half way through a revamp of its wholesale operation so it needed to move quickly.
Inmarsat found Outbox, which offered 350 people dedicated to the PeopleSoft system the satellite giant already used. It also had a track record of integrating with client organisations quickly, and so won the business.

Quoted in the formal announcement, Nicholas Mobbs, Managing Partner at Outbox Group, said:, “We are delighted to have been selected to work with Inmarsat and are excited by the prospect of providing critical and transformative IT services to a company of such calibre. We look forward to helping Inmarsat develop a system that performs well, is highly available, and will support the growth of the company’s existing services.”

Kevin Kavanagh, Senior Director of Group IT Delivery at Inmarsat added, “Our customers operate in a range of fast-paced industries and rely heavily on Inmarsat’s to provide a reliable and secure connection. Failing to do this impacts both our reputation and that of our customers. Working with Outbox helps ease some of the pressures on our IT department and increases our IT employee productivity. Outsourcing some of our workload has allowed our in-house teams to focus on Inmarsat’s growth and success whilst knowing our core systems are in good hands.”