HMRC Claims To Be Saving Thousands With Paperless Forms

Nov 21, 2014

HMRC is aiming to save the taxpayer by £800,000 by March 2015 with its iForms project which is currently digitising 500 different paper forms.

So far, the Department claims to have made 300 of its forms digital, leading to savings of £354,000.

It is aiming to make the remaining 200 forms available online at GOV.UK before the end of the year as part of its digital strategy.

Prior to beginning its digitisation project, HMRC was using up to 20 million sheets of paper a year as customers were required to phone the office and order a form in the post – now, people simply have to go online.

As well as several thousands of pounds, to date, the iForms programme has saved 1.2 million envelopes and 1.6 million sheets of paper.

HMRC claims this will grow to three million envelopes and four million sheets of paper by March 2015.

By this time, it expects all forms to be available online, which the Department predicts with save the taxpayer £800,000.

“People Will Prefer To Use The Online Forms”

“By the end of the year, all of our customer forms will be iForms which can be filled in online and by next March, we will have fully digitised many of them, allowing people to submit online without the need for printing,” claimed HMRC CIO Mark Dearnley.

“We’re making massive changes to realise our digital vision, which will help us to give our customers a much better service.

“Our aim is to provide digital services which are so straightforward and convenient to use that everyone who has a choice will want to use them,” he added.


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