Gloucester Opts To Outsource IT Services

Jun 05, 2014

Gloucester City Council has chosen to outsource its IT services, signing a six-year deal with business process services provider Civica.

The contract, which aims to save the local authority £100,000 a year, expands on an agreement previously held between the two organisations that began in 2011.

Under the refreshed partnership, Civica is to provide the council with IT operations, intending to reform the way it handles back office, transactional and corporate services to meet budgetary confinements.

The company claims that by running IT services on behalf of Gloucester, it will allow the authority to ensure administration and back office processes are managed cost efficiently and seamlessly.

“We set ourselves high expectations around what results we wanted to achieve through partnering with a company like Civica. We have been delighted to see what has been accomplished so far, such as the reduction of our council tax arrears by £1.5m,” claimed Paul James, council leader.

Existing Partnership “Very Successful”

Gloucester and Civica claim the existing arrangement proved successful, delivering savings since 2011 and boosting the performance of tax collection.

The firm intended to transform the local authority into a “Centre of Excellence for the City,” which enabled access to Civica’s “OnDemand” services.

“Although much has been done within local government to maintain and improve services while spending less, many organisations are still under considerable pressure to make additional savings,” claimed Simon Downing, the company’s CEO.

“This new partnership illustrates just how they can do so by adapting service delivery and processes to reap cost efficiencies without impacting overall service,” he added.




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