Two Cheshire councils are looking for a new IT service management system (ITSM), according to the Official Journal of the European Union.
The current system is managed by Cheshire Shared Services (CSS), an ICT shared services facility, which provides ICT functions for both councils, meaning only a single supplier offering improved service delivery and quality is required.
The list of objectives identified by the councils in the OJEU tender document includes the following:
The notice also lists the likely required software components, which include: incident, problem and change management, request fulfilment, availability management, capacity management and management of complaints and compliments.
The Government Procurement Agreement (GPA) will cover the contract, whose value is between £172,500 and £500,000 and will last for three years with the option to extend for a year twice.